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Frequently Asked Questions

  • How do I make an appointment for the Parnell Clinic?
    Phone our secretaries Jenny and Natasha on (09) 366 9100
  • Do I need a referral?
    If you have pelvic pain, sexual dysfunction or a recent change in bowel/bladder habits it is expected you would have seen a doctor first and a referral would have been received at our clinic. However you can make an appointment without a referral. In that case please bring any relevant test results or correspondence with you
  • Will you send an appointment by mail??
    Not unless you request a letter to be sent by mail. When your doctor refers you to physiotherapy you then call the clinic (ph. 09 366 9100) to make an appointment. A text reminder is sent the day before your appointment
  • How long is the first appointment?
    Please allow up to 1 hour.
  • What about the follow up appointments?
    These are usually up to 30 minutes. Some complex cases will need an hour follow up. If you are a returning patient not seen in the past year please book an hour appointment always.
  • Where shall I park?
    At Parnell there is limited free parking in spaces marked 'Auckland Urogynaecology' at the far end of the underground carpark. Also there is metered parking on Titoki St.
  • What do I wear?
    Dress in your normal clothing for the first appointment.
  • I am booked for my initial appointment but have my period, should I still attend?"
    Yes as long as you are well.
  • Do I need an internal examination?
    If an issue with the pelvic floor is identified then an internal examination is the best way to assess muscle function. Pelvic Health Physiotherapists are especially qualified to perform these examinations for your benefit. An internal examination may be offered at your first or at a later appointment and only performed with your consent.
  • Will my health insurance cover the cost?
    This depends on your policy regarding cover for physiotherapy. Payment is made at the end of each appointment then you claim from your insurer.
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